Company: Commonwealth Bank of Australia

Role: UX Designer

Timeframe: February 2019 - November 2019

📕 Case Study 1 (password protected)

📔 Case Study 2 (password protected)

Why

The CommSee CRM platform was developed in 2006, and many (thousands) of its components and processes needed to be modernised. I was a part of the UX team in charge of the modernisation.

The goal was to increase ease-of-use for the 30,000+ staff that used this system regularly, while also decreasing average customer handling times.

How

Using a modern, custom-built design system, our team researched, user-tested, designed then built the modernised screens and flows.

I was responsible for the UX and visual design of 11 projects, creating wireframes and interactive prototypes in Sketch and InVision.

I also managed and updated the design system and its internal web portal, ensuring we had reusable patterns and best practices for designers and developers.

Technologies

• Sketch
• InVision
• React